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Corrections and outdated details

When you spot a mistake or a detail that no longer holds up, tell us straight away. We check every report against the operator’s own published terms and, where possible, against the live casino page itself. If we confirm the error, we correct the relevant review without undue delay. Where we cannot verify your report, we note it and keep the existing information until we have something solid to work from.

You do not need to chase us. A clear description of what is wrong, along with where you saw it, is enough. We treat every correction seriously and we keep a record of what changed and why, so the review stays honest over time.

What the editorial team can help with

Our editors answer questions about the content of our reviews: how we score a casino, why we rated a bonus the way we did, how we gathered our RTP or volatility figures, and how a particular game or payment method is described. If something in a review reads oddly or contradicts another section of the site, that is exactly the kind of thing we want to hear about.

We can also explain how we reached an overall verdict and which factors carried the most weight. Those are editorial decisions, and we stand behind them or adjust them when you give us good reason.

When to contact the operator instead

Account access, deposits, withdrawals, verification documents, bonus activation and anything involving your balance are not ours to fix. Those sit entirely with the casino’s own support team. We do not see your account, we cannot move money, and we have no way to influence how fast a cashout is processed. If you send us those questions, we will only point you back to the operator, which costs you time.

That separation is deliberate. We review Heart independently, and that independence falls apart the moment we start acting as a middleman for account issues. Keep us for what we are good at – checking the facts and holding the review to a fair standard – and take your login and payment problems to the people who actually hold your funds.

If you believe the operator has treated you unfairly and you want independent advice on where to take a complaint, tell us the outline of what happened. We can talk you through the usual routes for escalating a dispute, but we will not contact the casino on your behalf and we will not promise a particular outcome on any timeline.

Finally, please use the contact route for the purpose it serves. We are a review site, not a customer service desk. The faster your question lands with the right team, the sooner you get a useful answer.